You may want to use the PostMaster filter feature.
Take a look here
http://doc.otrs.org/2.1/en/html/x1020.html
Gabriele
----- Original Message -----
From: Yael Naveh
To: [email protected]
Sent: Thursday, July 26, 2007 10:02 AM
Subject: [otrs] Qeues by email address
Dear list,
Is it possible to sort incoming messages into the right queue according to
the FROM field rather than the TO field.
This way I want need to assign many email addresses to my OTRS system.
Thanks you all,
Yael.
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