Sándor,
Looking at your log file, its not getting the user information, generally
when I see that I go to the map section of Config.pm. Looking at your line:
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
Firstname => 'givenName',
Lastname => 'sn',
Email => 'mail',
};
I see a "#" comment at DB, so Perl would see it (maybe) as:
$Self->{UserSyncLDAPMap} = {Firstname => 'givenName', Lastname => 'sn',
Email => 'mail', };
With the DB -> LDAP line removed. Is this realy commented out or is that
something from your cut and paste?
Have Fun.
Greg Horne
geh
gehorne
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Sándor Fehér
Sent: Thursday, July 12, 2007 2:00 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] LDAP auth problem
Sándor Fehér írta:
Some additional info. I downgraded to 2.1.6 and it works fine with that.
Here is the relevant part of my Config.pm
# $DIBI$
$Self->{'SystemID'} = 10;
$Self->{'SecureMode'} = 1;
$Self->{'Organization'} = 'Blue System ';
$Self->{'LogModule::LogFile'} = '/opt/otrs/var/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
$Self->{'FQDN'} = 'mail.office.bluesystem.hu';
$Self->{'DefaultLanguage'} = 'hu';
$Self->{'DefaultCharset'} = 'iso-8859-2';
$Self->{'AdminEmail'} = '[EMAIL PROTECTED]';
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '192.168.1.9';
$Self->{'AuthModule::LDAP::BaseDN'} =
'ou=Staff,dc=office,dc=bluesystem,dc=hu';
$Self->{'AuthModule::LDAP::UID'} = 'uid';
$Self->{'AuthModule::LDAP::UserAttr'} = 'uid';
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
Firstname => 'givenName',
Lastname => 'sn',
Email => 'mail',
};
$Self->{UserSyncLDAPGroups} = [
'users',
];
$Self->{DatabaseUserTable} = 'system_user';
$Self->{DatabaseUserTableUserID} = 'id';
$Self->{DatabaseUserTableUserPW} = 'pw';
$Self->{DatabaseUserTableUser} = 'login';
And the log I get.
[Thu Jul 12 07:55:28 2007][Notice][Kernel::System::Auth::LDAP::Auth]
User: sfeher (uid=sfeher,ou=St
[Thu Jul 12 07:55:28 2007][Notice][Kernel::System::User::GetUserData]
Panic! No UserData for user:
[Thu Jul 12 07:55:28 2007][Error][Kernel::System::User::UserAdd][229]
Need UserFirstname!
[Thu Jul 12 07:55:28 2007][Error][Kernel::System::Auth::LDAP::Auth][385]
Can't create user 'sfeher'
[Thu Jul 12 07:55:28 2007][Notice][Kernel::System::User::GetUserData]
Panic! No UserData for user:
Regards., Sandor
> Hi,
>
>
> I had a well working otrs config so far with the following parts:
>
> - Apache 2.2.3 with mod_perl
> - OTRS 2.1.6
> - Oracle 10.2.0.1
> - Openldap 2.3.35
>
> The authetication worked perfectly from LDAP. Today I decided to build
> a new config with otrs 2.2.1.
> I backed up my Config.pm and installed a new otrs 2.2.1. Ran the
> oracle database scripts as well.
> Everything is fine except the authentication (I can log in with
> [EMAIL PROTECTED]).
> The result is the same either I use mysql backend.
> Thank you in advance.
>
> Regards., Sandor
>
>
> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 11 11:10:39 2007
>
> Message: Can't create user 'sfeher'
> (uid=sfeher,ou=Staff,dc=office,dc=bluesystem,dc=hu) in RDBMS!
>
> Traceback (8276):
> Module: Kernel::System::Auth::LDAP::Auth (v1.37) Line: 385
> Module: Kernel::System::Auth::Auth (v1.23) Line: 120
> Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 192
> Module:
>
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
> (v) Line: 4
> Module: (eval) (v1.81) Line: 203
> Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
> Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
> Module: ModPerl::Registry::handler (v1.99) Line: 30
>
--
Üdvözlettel, Fehér Sándor
...Fehér Sándor... --- ....Sandor Feher....
fejlesztési vezető --- development manager
Blue System Kft. --- Blue System Ltd.
mailto:[EMAIL PROTECTED] http://www.bluesystem.hu
[ - real men don't click - ]
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