Hello List,
I got a very strange problem with my OTRS 2.1 installation on RedHat
Linux.
I had an old OTRS 2.0.x and made a fresh OTRS 2.1.7 installation on a
different box with a new MySQL 5.0.37. Then I followed the upgrade
guide to migrate all my data to the new installation. This worked
very fine and smooth.
But there is one oddity I can't find the cause for.
Everything on the new server is very fast. Almost any page loads
within a second. But there is one exception. The ticket response page
(I click the "response with mail" link and the response form opens)
loads only after about 20 seconds delay.
This delay seems to be almost constantly around 20 seconds and holds
for responses to every ticket. Regardless wether the ticket is new or
old, opened ore closed - when I try to send a response then I have to
wait several seconds.
I turned on the database logging but it looked good to me. I don't
think this an database issue - but I'm not sure.
This is a snippet from the log file which shows that the Response
took 20s to process. This is true for every instance of this action.
All other pages load within 1 or 2 seconds.
Jul 8 11:48:42 TC-FE-OTRS01-91 OTRS-CGI-66[9851]: [Notice]
[Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 20s taken
(URL:Action=AgentTicketC
ompose&ResponseID=4&TicketID=31822&ArticleID=161995:fzurell)
Does anyone have an idea where to look for this problem?
Thanks and kind regards
---
Falko Zurell
Head of Application Management
/i-d media AG
Ohlauer Straße 43
D-10999 Berlin
Tel +49 (0)30 - 2 59 47 - 357
Fax +49 (0)30 - 2 59 47 - 471
www.idmedia.com
_______________________________________________
Board: Regine Haschka-Helmer (CEO), Franz Klose (CFO)
Chairman of the Supervisory Board: Christian A. Hufnagl
Headquarters: Berlin, Place of Jurisdiction: Berlin HRB 76342
UST-Id. DE812698340
_______________________________________________
This message may contain confidential information and must not be
copied, disclosed or used by anybody other than the intended
recipient. If you have received this message in error, please notify
us immediately by reply e-mail and delete all records of the message
from your computer. The views represented in this message are solely
those of the author. Neither the author nor I-D Media AG accepts any
liability for the contents of this message.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
