Dear All,
 I would like to try out the OTRS, I work for an organisation and i would
like to organize my emails according to a particular operator. I have to
questions that i want a definite answer before i actually implement it

1. Does the OTRS work hand in hand with LOTUS notes, since we don't want 
the user to be effected.

2. Is the OTRS web- based? Do the clients need to type a url to enter into
the system?


Regards,

Jean


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