Hi, is there anyone who can help with this?
I'm testing the responsible feature.
1) When new mails are fetched from postmaster_pop3.pl, the responsible for
every ticket created is set to [EMAIL PROTECTED], is there a way to change the
default responsible or disabling it?
2) What is Ticket::ResponsibleAutoSet: in SysAdmin- Ticket -> Core::Ticket ?
It's enabled by default, I tried to disable it but I couldn't notice any changes
----- Original Message -----
From: Gabriele D'Andrea
To: User questions and discussions about OTRS.org
Sent: Friday, June 22, 2007 5:20 PM
Subject: [otrs] Setting the responsible
Hi I'm testing the responsible feature.
When new mails are fetched from postmaster_pop3.pl, the responsible for every
ticket created is set to [EMAIL PROTECTED], is there a way to change the
default responsible or disabling it?
What is Ticket::ResponsibleAutoSet: in SysAdmin- Ticket -> Core::Ticket ?
It's enabled by default, I tried to disable it but I couldn't notice any
changes
--
Gabriele D'Andrea
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