Maurice James Ny schrieb:
You have to perform an action on the ticket. i.e. Add a not or send an
email for the new message count to go away.
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*From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf
Of *Chris Trolitsch
*Sent:* Monday, June 18, 2007 6:40 PM
*To:* [email protected]
*Subject:* [otrs] New Message/Caching Problem
Hope someone out there can help. Running 2.1.4 (Linux) and for some odd
reason my New Message counts are not going down once I either zoom into
the ticket to read the response. It only seems to reduce the number if
I act upon the ticket/change state etc and sometimes not even then. As
a newbie to the OTRS system I am a bit at a loss, I have scowered the
docs and last couple months on the list. Thoughts, maybe I am just
missing something right in front of me :(
Chris Trolitsch – QA/Support Manager with
Semotus Systems, Vancouver Division
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Support or consulting for your OTRS system?
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Alternatively there is an option where you can tell the count to go down
after viewing.
Config Options: Ticket -> Core::Ticket
->Ticket::NewMessageMode set to ArticleSeen
Then when you click on Zoom your new message count will be reduced by 1
I hope this helped you.
--Shawn
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