Howdy All, I have an external MS SQL customer backend that OTRS connects to.
When I use variables for responses (<OTRS_CUSTOMER_DATA_*>), the agents get a blank "-". Is there a different variable for external data? The map fields seem to be correct since I can pull up customer info in a search. Thank you for your help! --Brannon _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
