Hi Gustavo, Gustavo Azambuja schrieb:
I want to know how many tickets each technician replies at every day, regardless if the tickets were created today or if they're created yesterday in the mail inbox of OTRS.
in article, search e.g. for article_type_id = 1 within one specific day and count how many different ticket_ids were returned.
Bye, Alex
smime.p7s
Description: S/MIME Cryptographic Signature
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
