Yes it is possible... Simply edit a template. Probably would be helpful if I remember how/where, but it isn't coming to me. :-)
However if you search the archives... This question was asked and answered about a month ago. Q > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of [EMAIL PROTECTED] > Sent: Wednesday, June 13, 2007 3:03 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Layout of reply message > > I would also like to know about this, some of the customers > of the company I work for get annoyed with the reply being at > the bottom instead of the top. > > Quoting "Postmaster @ I Viaggi dell'Airone" > <[EMAIL PROTECTED]>: > > > Hallo, > > I have a question for you. > > > > It's possible to change the position of original message of > customer > > instead to stay on top after the title message, after the response > > model before of signature, i.e. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
