In the admin area, look at the GenericAgent module, see the docs here:
http://doc.otrs.org/2.1/en/html/x1095.html
Regards,
Richard
[EMAIL PROTECTED] wrote:
Hi,
I've been playing around with my OTRS system and now I would like to pass
to production state and I need to remove completely some dumy tickets. Is
it possible? I haven't seen any feature of this kind but may be I'm wrong,
I'm thinking about remove them directly from the database.
Any help?
Thanks,
Rafael.
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