Hello Jason,
> We're trying to get OTRS 2.2 Beta4 configured to connect to our LDAP
> server to provide a listing of all the potential customers at the
> university. I'm not seeing any error messages in the apache error logs,
> or the OTRS error log.
There is no "real" error (see below). You can turn up the debug output to make
OTRS more verbose on what is actually does. Put $Self->{Debug} = 3;
in Kernel/Config.pm.
> When in the Phone Ticket dialog, entering a search item and clicking
> search customer returns nothing. I have included the Kernel/Config.pm
> file for reference.
> I've also done some work in the web configuration section that mimics
> the information in Kernel/Config.pm . When I make changes from OTRS, I
> do not see any changes in Kernel/Config.pm . Could this also be part of
> the issue?
Actually, not. All those settings in the SysConfig via the web interface are
written to Kernel/Config/Files/ZZZAAuto.pm (or ZZZAuto.pm - can't remember)
rather than Kernel/Config.pm.
[config snipped]
> # customer #
> CustomerID => 'mail',
> # CustomerUserListFields => ['cn', 'mail'],
Uncomment this line and you should get results (if any are found). This config
attribute defines which user attributes will be displayed. Pick 'mail' better
those named in CustomerUserNameFields (['givenName', 'sn'] - looks nicer).
However, you decide ;-)
> CustomerUserSearchFields => ['uid', 'mail'],
> CustomerUserSearchPrefix => '',
> CustomerUserSearchSuffix => '*',
> CustomerUserSearchListLimit => 250,
> CustomerUserPostMasterSearchFields => ['mail'],
> CustomerUserNameFields => ['givenName', 'sn'],
HTH,
Tobias
--
Who is General Failure and why is he reading my disk?
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