This behavior should only happen if you login as root and move tickets.
_____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nick Goldwater Sent: Monday, June 04, 2007 12:24 PM To: [email protected] Subject: [otrs] [EMAIL PROTECTED] question I have noticed that when I move a ticket into another queue it's owner becomes [EMAIL PROTECTED] Does anyone know how to keep the current owner intact when changing queues? Move Ticket moved into Queue "Test" (41) from Queue "Support" (5). OwnerUpdate New owner is "[EMAIL PROTECTED]" (ID=1). Thanks!
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