Hello!
I am implementing OTRS to answer Google Groups' support list messages.
I would need to know:
1) How can I setup OTRS NOT to quote the answered message text?
When I click to answer a received message, I don't want to have included
the original message's text.
(Or at least, I would want to have it automatically included AFTER my
Signature, not before like it is now).
2) How can I get to setup the ticket number format, other than the
standards 'Date', 'Checksum', 'Date + Checksum', etc...
I would need to have a shorter number, like a four digit number only, or
like a mmddyy1234 format, that would be 6 digits for the date and 4
digits for the ticket number.
3) As the email address I use it's also subscribed to the Google Group,
I also receive my own answers in the OTRS...
What would be the correct filter to keep my answers on the tickets'
threads but not to count as a new message?
This way I wouldn't have my own answers an the OTRS "New messages" list.
I think the "OTRS-Ignore" tag is not the answer because this would keep
the answer out of the ticket's thread.
Thank you very much in advance!
Regards,
Federico
--
Nektra Advanced Computing
http://www.Nektra.com
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