I can get you the exact answer later on today. You have to change the setting in cron. I will get the exact location to you after I refer to my notes.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, May 18, 2007 3:06 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] close ticket without body hi maurice and torsten + other users first thanks for your usefull questions. i try to rewrite my question so you maybe could understand the question. when i try to check inbox via pop3 then (now) i only have this problems. a.) when i setup the pop3 over der Webinterface, the Generic Agent is only possible to check min. all 10 Minutes. is there a way to could setup all 5 minutes? over the database its not possible to edit cause of no primary key. b.) when i try to use manually in crontab the option from otrs (PostMasterPOP3.pl >>/dev/null). then i get auth errors, only when i try to use it with the command line user and server options it works. but i will look again maybe i just dont understand the concept behind. c.) when i try to pipe it over sendmail + PostMaster.pl i get permission errors (EX_TEMPFAIL) anyone knows maybe the correct chmod , chown settings for sendmail (works) (not so important) thank you much bye richard ----- Original Message ----- From: "Maurice James Ny" <[EMAIL PROTECTED]> To: "'User questions and discussions about OTRS.org'" <[email protected]> Sent: Friday, May 18, 2007 2:58 AM Subject: RE: [otrs] close ticket without body > It's best to have the script check the body for text. The more information > that you put into a trouble ticket, the more useful your system will > become. > I encourage my agents to fill in as much information as possible. > > > I'm sorry I don't fully understand question b > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > [EMAIL PROTECTED] > Sent: Thursday, May 17, 2007 8:40 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] close ticket without body > > Thanks, i hope they will change it , often its need to be close a ticket > without a content (and type in a space) > > b.) When i setup a pop3 Account, he does not check automatically for new > inboxes (via Interface) any idea why? > then i did too > try PosterMasterpop3.pl with -u -p and -s it work. > when i try it over crontab (without options) it doesnt works. > > thx for all help > bye > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
