Thanks for the fast reply! Hrm.. so i can grant permission for a group to specific sub-queue?! the groupt does not need permissions on the main-queue (that's what i read somewhere else)??
Joey Nils Breunese (Lemonbit Internet) wrote: > Nathan Campbell wrote: > >> As far as I know, the system does not allow literal sub-queues, but you >> can create all of those queues and using the filters and user group / >> queue permissions you can accomplish this easily. > > According to the docs sub queues *are* implemented: "You can specify the > name and the group who should use the queue and if you want the new queue > to be a sub queue of another already existing queue." > > http://doc.otrs.org/2.1/en/html/x841.html > > Nils Breunese. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
