Hellebust, Dan <danielh <at> ku.edu> writes: > > > > > > We’ve been noticing that when an agent gets assigned > as Owner of a ticket they are getting two notifications: > > >
My solution is to change this setting in SysConfig; Ticket::Frontend::AgentTicketResponsible###HistoryType: ResponsibleUpdate Default is: AddNote Regards _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
