First off, thanks for a fantastic product! I have OTRS up and running for an IT department spread across 4 states, and my agents have picked up the system much more quickly then I originally anticipated.
I'm curious as to how to start working with the "Ticket Supervisor" functionality I see on otrs.org.
I've enabled "Ticket Watcher" in Kernel/Config.pm (which rocks!), but I can't seem to find any reference to Ticket Supervisor anywhere else. I've searched the mailing lists with no success.
Any pointers would be greatly appreciated.
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