Hi
Use sudo (as root):
sudo -u otrs /path/to/sh /path/to/Cron.sh start otrs
I added the sh because it could be lost when running sudo.
Best regards
Are Hoel
Systems Administrator
Telio AS - www.telio.no
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Gordon O'Brien
> Sent: Thursday, February 23, 2006 2:03 AM
> To: User questions and discussions about OTRS.org
> Subject: RE: [otrs] Don't seem to have an otrs user
>
> Thanks for the help Graeme.
>
> When I tried the adduser line I got 'user otrs exsts' so I
> re-tried './Cron.sh start otrs'.
> I then get:
> 'Run this script just as OTRS user!'
>
> 'su otrs' does not switch to the otrs user, and also I cannot
> log in with the otrs user as I do not know the password.
>
> Doesn't make any sense to me!
>
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Graeme Brough
> Sent: 20 February 2006 08:27
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] Don't seem to have an otrs user
>
> Hi Gordon,
>
> You can still create your OTRS user now that you have installed OTRS.
>
> >From
> http://doc.otrs.org/1.3/en/html/install-cli.html#INSTALL-CLI-INSTALL
>
> useradd -d /opt/otrs/ -c 'OTRS user' otrs
>
> usermod -G nogroup otrs (SuSE=nogroup, Red Hat=apache)
>
> Just make sure you re-run 'SetPermissions.sh'.
>
> HTH
>
> Graeme
>
>
>
> Gordon O'Brien wrote:
> > NEWBIE to both OTRS and Linux!!
> >
> >
> >
> > I am trying to run the Cron.sh script but it says to run it
> as the otrs
> > user.
> >
> > I don't seem to have an otrs user on my Fedora 4 system. I
> cannot use
> > 'su otrs'
> >
> >
> >
> > I believe OTRS was installed whilst logged in as root. Should I have
> > created an otrs user before installing?
> >
> >
> >
> > Thanks
> >
> > Gordon
> >
> >
> >
> >
> >
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> > Support oder Consulting für Ihr OTRS System?
> > => http://www.otrs.de/
>
> --
> ==============================================================
> Graeme Brough [EMAIL PROTECTED]
> Customer Account Management Support Team
>
> Internal: x(70) 73488
> Worldwide: +44 (0)1506 673488
>
> Sun Remote Support Centre Linlithgow, UK
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