Hi Mike,

I have been trying to workaround the same problem.

The issue is that images will not be rendered within a CGI directory.

If your set your ScriptAlias to the domain's root '/', the alias '/otrs-web/' 
becomes a subdirectory of the CGI directory.

I run OTRS in a subdomain (i.e. http://otrs.somesite/otrs) and I am current 
unaware of a simple way to run otrs in the subdomain's root directory and 
retain full functionality - unless you want to try running otrs in 'Lite' mode 
(no graphics).

HTH,

Graeme

mike conigliaro wrote:
> can someone who has this working please post their
> /etc/apache2/conf.d/otrs.conf?  i've been able to get the scripts to
> execute fine by adding the line:
> 
> ScriptAlias / /opt/otrs/bin/cgi-bin/
> 
> but once i do this, all the images stop working, because the next line
> stops working:
> 
> Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
> .
> 
> thanks in advance.
> 

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