The dropdown has users who have the current queue selected in the "My
Queues" part in preferences, iirc.
Regards,
Richard
Lee A. Connell wrote:
When I enter a new ticket and I select the queue it is going to, how do
I map that queue to specific user names? I want to be able to select a
queue and then the owner drop-down list populates with the users I
mapped. I did this before however I can’t figure out how I managed to
do that.
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