All;
On Fri, Dec 09, 2005 at 12:15:29AM -0800, Chris Jones wrote:
>
> Is there a way to see the ticket owner in the summary view?
>
> -=cj
>
Posting an answer to my own solution for the benefit of others:
In
<otrs_path>/Kernel/Output/HTML/Standard/AgentTicketQueueTicketView.dtl>:
Uncomment the lines:
<tr valign="top">
<td><b>$Text{"Owner"}:</b></td>
<td><div title="$QData{"Owner"}">$QData{"Owner","18"}</div></td>
</tr>
-=cj
--
Chris Jones Developer/Consultant (604)738-8254
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