Having had to do this in the past, I would recommend a two stage process.
1) Set up SpamAssassin with a good ruleset for your organization
(whitelist critical emails, etc).
-- Configure SpamAssassin to NOT delete mails, just add "**SPAM**" to them
2) Set up your PostmasterFilter to filter things containing "**SPAM**"
in the subject.
This way you spend far less time messing with PostmasterFilter which, as
was pointed out, is not really a spam filter and will drive you crazy
trying to maintain it as such.
Christopher Kuhn wrote:
Hi you,
Valera Vlasyuk wrote:
Hello,
How can i add something like spam filter. If in message words like
"viagra" and etc. I can move those messages into Junk folder.
Can someone help me?
Thank you,
Valera Vlasyuk
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That's pretty easy!
If I were you I would set up a PostMasterFilter. It is not comparable to
spam assasin that was only made for that use but effective anyway. :-)
In your AdminArea click on PostMaster Filter and add a new Filter. This
way you prevent OTRS from generating a ticket out of your spam email.
Have a nice day.
Christopher Kuhn
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