Hi! Meanwhile I found an old thread in the archives which was named exactly like mine and discussing exactly the same issue...but unfortunately which as well did not answer the question !?!
So, doesn't really anybody is using this feature (Company Tickets) ? 1) Is it a secret we have to pay for ? 2) Is it so obvious that anyone thinks "what a stupid question" ? Kind regards, Sven On Wednesday 21 September 2005 09:42, [EMAIL PROTECTED] wrote: > Hi, > > we are using OTRS 1.3.2 and I want to enable the company ticket feature for > the customer web frontend. I was told that tickets with the same > CustomerUserID (e.g. company.org) will be displayed as company tickets and > tickets with the same CustomerID (e.g. [EMAIL PROTECTED]) will be > displayed as myTickets. > > At the moment both are the same by default: [EMAIL PROTECTED] > > But how usually the CustomerUserID of future (and old) tickets can be > changed to be e.g. company.org, so that in future the company members can > see all their tickets under "company ticket" ? > > Thank you for your help, > > Sven > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -- ----------------------------------------------------------------------- See our FAQs at: http://www.snom.com/faq0.html?&L=1 Whitepapers at: http://www.snom.com/white_papers.html ----------------------------------------------------------------------- snom technology AG Gradestraße 46 D-12347 Berlin Sven Fischer fax +49 30 39833111 mailto:[EMAIL PROTECTED] http://www.snom.com ----------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
