Hmm, I added the following ...
# CustomerControlPanel Settings
$Self->{CustomerPanelOwnSelection} = {'First Queue Name' =>
'Dispatch',};
and restarted otrs, but when I log in as a customer I still see all
of the queues and I can still create a case and out it on any of
those queues. What have I overlooked here?
On Aug 24, 2005, at 11:54 AM, West, Bradley G. wrote:
Zeke,
If you are referring to what the customer sees from the web form
then yes there is an item available for this.
Add the following to your Config.pm file
# CustomerControlPanel Settings
$Self->{CustomerPanelOwnSelection} = {'First Queue Name' =>
'First Queue Display Name in pulldown', 'Second Queue Name' =>
'Second Queue Display Name in pulldown',};
If you are referring to the agents then you can control this
through a combination of group membership and assignment of group
to the queue.
I hope this answers your questions.
Thanks,
Brad
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Dehnert James Sr
Sent: Wednesday, August 24, 2005 2:04 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] User interface:Limited Queue access
Is there an easy way to limit the queues a user sees when they access
the user web page?
We want to have all cases put into 1 queue and 1 queue ONLY.
Thanks,
Zeke
--
mailto:[EMAIL PROTECTED] James "Zeke" Dehnert
Phone: 707 283 5042 Fax: 707 283 5001
-= Eschew Obfuscation =-
"Life is racing, everything else is just waiting"
Coo! => http://www.inference.phy.cam.ac.uk/dasher
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Thanks,
Zeke
--
mailto:[EMAIL PROTECTED] James "Zeke" Dehnert
Phone: 707 283 5042 Fax: 707 283 5001
-= Eschew Obfuscation =-
"Life is racing, everything else is just waiting"
Coo! => http://www.inference.phy.cam.ac.uk/dasher
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