Hi Jason, On Fri, Jul 15, 2005 at 06:06:17PM -0400, Jason Lixfeld wrote: >Is there a way to specify new agent preferences defaults? Basically, >I have a queue called Support and another one called Sales. The >Support is a member of group support and the Sales queue is a member >of group sales. If a new agent named Joe is created, and he is a >member of the support and sales groups, I would like Joe's >preferences to automatically inherit certain user preferences, >specifically automatic selection of the Support and Sales queues in >My Queues so the agent will receive notifications for new tickets in >these queues. The way it appears to work currently is that each >agent needs to manually configure their preferences to include the >Support and Sales queues in My Queues. The problem with that is if >the agent fails to do this, they will never be made aware of new >tickets in these queues, because the agents aren't always tied to >their web browsers to see new tickets in the Queue View. > >Is this possible or is there another method I can use to achieve the >same functionality?
You can't set agent preferences on a group or user base :(. But it is
possible to preselect the preferences globaly. Please see the agent
preference section in the Defaults.pm (for OTRS 1.3.x) or Ticket.pm file
(for OTRS 2.x).
Regards,
Christian
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