Hello
I want to set up an agent as a full 'rw' member of two groups and have done
so in my admin settings. I have also added the multi group data in the
manual to the Kernel/Config.pm file and followed the instructions there.
However when the agent goes to queue view it is only displaying the queues
in 1 group. Pardon my ignorence but is there another setting I also need to
alter in one of the config files to properly allow my agent to view all of
the queues in both groups from queue view? Or is this simply not currently
possible?
Thank you and regards.
_________________________________________________________________
Accurate weather reports for this week & the weekend!
http://www.msn.ie/weather
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
