Hello, On Wed, Jul 20, 2005 at 05:32:09PM +0000, Soul Reaper wrote: >Our customer support department like to be able to emphasize things, >especially when dealing with our customers. Is anyone aware of a way to >allow portions of text to be emphasized in a response when an agent is >replying to a customer through OTRS? Either by bolding it or putting it in >italics?
OTRS sends plain text messages per default. That means, that no
emphasing of text is possible. It isn't also possible to switch from
plain text to HTML.
Best regards,
Christian
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