Hi all, I'm currently using the latest version of OTRS 1.3.x and have noticed that X-OTRS-TicketKeyX and X-OTRS-TicketKeyValueX are not being set on follow up e-mails. Are the ticket keys only settable during ticket creation and not on replies? Is there a config option I'm missing?
If this is the expected behavior, would it be possible to give us an option in 2.0 to allow ticketkeys to be set on a follow up? Best wishes, Paul _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
