|
Hi folks I’m a bit confused now…. I managed to get the Customer DB connection to
connect to another MySQL DB on a different node. Log into this DB, User Field
Mapping, anything works fine. But when I try to login as one of the configured
users in that DB, I get the following error message in the System log. ---cut--- CustomerUser: No auth
record in 'customer_user' for xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx ---cut--- Searching and
googling, I’ve seen, that there is a CustomerAuth Section in Defaults.pm,
but there’s nothing about authenticating against another MySQL DB. Does
this mean that OTRS can get Customer Data (for Tickets, searching, etc) out of
a different MySQL Table, but cannot authenticate against it? Do I have to connect
via LDAP then in order to get users authenticated? Does anyone have
something similar in use? Thanks a lot in
advance. Andre |
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