Hi!
Which version of OTRS are you using? I'm on 1.3.2, maybe there's a bug
in
any previous version. Try to execute PendingJobs.pl by hand and see what's
happening. I'm sorry, I think I can't help you too much :(
Regards,
On 21 Apr 2005 at 13:13, Philippe Roth wrote:
> Hello,
>
> Yes, the state is "Closed successful"
> But the system is still sending the reminder and the message is ""the
> ticket "1003092" has reached the reminder time!"" I tried to change
> the owner, but nothing changes. Is there a way to stop that? The
> problem is that an other ticket comes with the same error...
>
> Many thanks in advance,
> PHRoth
>
> >Date: Thu, 21 Apr 2005 11:06:28 +0200
> >From: "Victor Rodriguez Cortes" <[EMAIL PROTECTED]>
> >Subject: Re: [otrs] Pending closed tickets
> >To: "User questions and discussions about OTRS." <[email protected]>
> >Message-ID: <[EMAIL PROTECTED]> Content-Type:
> >text/plain; charset=US-ASCII
> >
> > Hello,
> >
> > This should not happen, because if you close a ticket it's
> status is no longer
> >"pending reminder". I've just closed (succesfully) one ticket that
> >was
> "pending
> >reminder", let's see if I receive any mail reminding me about it. The
> cron job has been
> >executed and I didn't received any more mail about that ticket! ;)
> >
> > In the search section, look for that ticket and be sure that the
> status is set to
> >"Closed".
> >
> > Bye!
> >
> >
> >On 20 Apr 2005 at 15:06, Philippe Roth wrote:
> >
> > Dear All,
> >
> > We are experiencing a problem with pending tickets which are now
> > closed :
> >
> > - Reminding emails are still sent to technicians after these tickets
> > are closed...
> >
> > How could we cancel this?
> >
> > Many thanks in advance,
> > Philippe Roth
> >
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
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