> What is the reason for the Unlock Time out in OTRS? I have created a
agent locks a ticket.
agent doesnt answer ticket.
agent dies.
ticket locked forever and is never seen again...
> Queue called Projects and there are 3 subqueues under this. In one of
> the subqueue's of Projects a person will take posesion of the ticket
> but then about an hour later if you look in the history [EMAIL PROTECTED]
> has unlocked it back to the main Queue.
> the Unlock timeout is set to 5, I am assuming that if it is not worked
5 = 5 minutes.......
5 hours = 5*60 min = 300
> on in 5 hours that the system takes over and unlocks the ticket.... is
> there any reason Not to set it to 0 to default it to no unlock, so
> that root will not unlock the ticket?
> if anyone has seen this please let me know
> thanks
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