I had an agent doing that. Doesn't work. Their reply to the notification creates a new ticket. It is just that, a notification. To work with it, they need to log into the interface.
----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -----Original Message----- From: Dan Mahoney, System Admin [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 01, 2005 4:38 PM To: [email protected] Subject: [otrs] replying to tickets without using webinterface Hey all, Is OTRS supposed to have the functionality such that one can have agents reply to tickets via email without ever having to log into the web interface? Or is the system ONLY intended to be answered via the web? I'd ideally like it if OTRS could possibly just take my response to a notification, optionally strip the >> quoted reply, possibly strip a signature, and use it, that way agents could answer email from mobile devices. Is this possible? -Dan Mahoney -- "SOY BOMB!" -The Chest of the nameless streaker of the 1998 Grammy Awards' Bob Dylan Performance. --------Dan Mahoney-------- Techie, Sysadmin, WebGeek Gushi on efnet/undernet IRC ICQ: 13735144 AIM: LarpGM Site: http://www.gushi.org --------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
