This diff is taken from the current version? 1.3.2? - Pete McDonnell Manager, Technical Services Hip Interactive
> -----Original Message----- > From: Tyler Hepworth [mailto:[EMAIL PROTECTED] > Sent: Friday, October 29, 2004 5:33 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Set default of "Answered?" to Yes? > > On Thu, 28 Oct 2004 18:09:50 -0400, Pete McDonnell > <[EMAIL PROTECTED]> wrote: > > Tyler, thanks so much for your detailed information. As I > don't want > > tickets that have *just* been created to have the answered = 1 I > > believe the option of changing AgentCompose.pm makes more > sense. I've > > located the following lines and will list a couple of ways > in which I have attempted to > > change them. I've seen absolutely no change in the > operation of the > > AgentCompose screen. Perhaps you can offer a quick pointer or two? > > > > Original: > > # set answerd > > $Self->{TicketObject}->TicketSetAnswered( > > TicketID => $Self->{TicketID}, > > UserID => $Self->{UserID}, > > Answered => $GetParam{Answered} || 0, > > ); > > I've tried changing the 'Answered' line in the following > ways (Sorry > > about my COMPLETE ignorance regarding perl programming!!!!) > > > > Answered => '1' || 0, > > Answered => '8' || 0, (a non-zero and non-one value) > Answered => 1 || > > 0, Answered => 0 || 1, Etc... > > > > Thanks in advance... > > > > > Okay, here is a diff patch that will give you the behavior you want. > Note, this breaks the program and cause "Is Ticket Answered" > to always show "Yes" regardless of what is in the database; > however, despite the showing of "Yes", the value does update > appropriately in the backend so you should still get the > ultimate goal of what you are trying to achieve. > > --- Kernel/Modules/AgentCompose.pm (revision 15) > +++ Kernel/Modules/AgentCompose.pm (working copy) > @@ -634,6 +634,7 @@ > $Param{'StdAttachmentsStrg'} .= "</select>\n"; > } > # answered strg > + $Param{Answered} = undef; > if (defined($Param{Answered})) { > $Param{'AnsweredYesNoOption'} = > $Self->{LayoutObject}->OptionStrgHashRef( > Data => $Self->{ConfigObject}->Get('YesNoOptions'), > > > Hth, > > Tyler Hepworth > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
