On Thu, 28 Oct 2004 12:23:59 +0200, Sylvain Thomas <[EMAIL PROTECTED]> wrote: > Tyler Hepworth wrote: > > >On Wed, 27 Oct 2004 18:37:07 +0200, Sylvain Thomas > ><[EMAIL PROTECTED]> wrote: > > > >>I'm considering using OTRS for our support system which is linked to a > >>database containing our customers. I have setup OTRS 1.2.4 to use this > >>as the customer_user backend. > >>After I clicked on the "Customer" link of the "Zoom Ticket", I have a > >>screen with two fields and a "Search Customer" link. The first one is > >>filled with the ticket sender email, and the second as well. > >>Problem is : I can't find what the "Search Customer" button does... > >>I would like it to find a real customer (ie a proper customer id, if I > >>understood well) from that email. > >> > >> > > Thank you for your answer. > I have found out that the parameter CustomerUserSearchFields in my > customer user backend config in Config.pm does exactly what I want : I > have added email in the list of fields and it works as I expected. > CustomerUserSearchFields => ['login', 'last_name', > 'customer_id', 'email', 'first_name'], > > Great !
Ah yes. All the cryptic little fields in UseCustomerDB. Took me a while to figure those out as well. Needs to be some better documentation on what they do and how to configure (IMO). _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
