> >> Settings: > >> Queue: followup possible > >> Agent: Followup Notification->Yes > > BTW, > > There is a "lock ticket after follow-up" in the queue > settings in my 1.2.4, didn't try it.
Forgot to mention - this option is set to Yes. One other strange thing about FollowUp. If Agent turn off Followup Notification, then ticket actually gets lock and owner can see it under locked thickets. Of course notify is not send in this case. Lp, --alexm _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
