On Wed, 27 Oct 2004 11:16:58 -0700, Chris Willis <[EMAIL PROTECTED]> wrote: > Hello! > Just introducing myself to the list. > > I am the Senior SE for a Microsoft Partner in Los Angeles, CA, USA. I > have installed the Windows version of OTRS, and am going to implement it > so that all of our customers can submit help requests to us via the > internet. > > I have my first question: > If a ticket goes into the postmaster queue, how do I change the owner of > the ticket to one of my technicians? I have entered the techs as users, > and each seems to have a personalqueue, but I don't see any options to > move the ticket from the PostMaster queue to the queue of a technician. >
Click "zoom" on the ticket and then click on "owner". Assign it to a tech and submit. The ticket will disappear from the queue and will show up in the agent's personal queue. You will never see other agen'ts personal queues - only your own. Hth, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
