Re: [otrs] Strange problem with 1.3b4

Mon, 20 Sep 2004 16:25:33 -0700

Ruairi Hickey schrieb: 
# set mod_perl2 options
<Location /otrs>
#  ErrorDocument 403 /otrs/customer.pl
  ErrorDocument 403 /otrs/index.pl
  SetHandler  perl-script
  PerlHandler ModPerl::Registry
  Options +ExecCGI
  PerlOptions +ParseHeaders
</Location>

Shove the contents of this container into the Directory container in the VirtualHost below.

<VirtualHost *:80>
        ServerAdmin [EMAIL PROTECTED]
        ServerName helpdesk.dkit.ie
        DocumentRoot /var/www/helpdesk.dkit.ie


Why not set the DocumentRoot to /opt/otrs/bin/cgi-bin/ ?

        # agent, admin and customer frontend
        ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"

If not following the above tipp, exchange CriptAlias with Alias here. You're running A2 /w mp1.99...

        Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
        <Directory /var/www/helpdesk.dkit.ie>
[Container doesn't matter] 
        </Directory>

ScriptAlias /cgi-bin/ /opt/otrs/bin/cgi-bin/ 

Delete the above line.

        <Directory "/opt/otrs/bin/cgi-bin">
                AllowOverride None
                Options ExecCGI -MultiViews +SymLinksIfOwnerMatch
                Order allow,deny
                Allow from all
        </Directory>

The above is where the <Location> contents belong. Anything below here doesn't count.

hth,

Robert Kehl
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