Strange, PJ (Philippa) schrieb:
1/ Is it possible to search for the number of phone calls over a given
period?
No, OTRS cannot search for any statistical value that is summed up.
2/ we are forwarding tickets from Remedy to OTRS and changing the
customer id to be the ticket originator. However, when we then action,
respond or close the ticket the from: address is still Remedy even
though we have changed the Customer ID. Is this a bug?
No, this is by intend.
3/ I've added entries in GenericAgent.pm to delete tickets in the spam
queue but they aren't being deleted. Is there something else I need to
do? I've restarted cron.sh just in case
What job did you specify in GA? Is there a Cronjob actually executing GA?
Regards,
Robert Kehl
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