RE: [otrs] response content ordering

Thu, 16 Sep 2004 16:04:38 -0700

Title: Message

Hello,

 

We put the following in otrs/Kernel/Config.pm:

 

    # Format of the standard response

    $Self->{ResponseFormat} = '$Data{"Salutation"}

$Data{"StdResponse"}

 

$Data{"Signature"}

 

$Data{"OrigFrom"} $Text{"wrote"}:

$Data{"Body"}

';

 

Hope this helps,

Sandy

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Strange, PJ (Philippa)
Sent: Wednesday, September 15, 2004 6:13 AM
To: '[EMAIL PROTECTED]'
Subject: [otrs] response content ordering

 

Hi

 

I've created several responses in a particular queue but the text in the response is being added at the bottom of the message ie after the content of the original.

Is it possible to place the original email at the bottom of the response?  What script composes the response?

 

Thanks

 

Philippa Strange

 

 

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