On 9/7/04 11:20 PM, "Martin Edenhofer" wrote:
> OTRS wan't to create a new ticket with articles. The new ticket gets
> created but OTRS isn't able to create the article. -=> So there
> are Ticket with now articles on it (maybe you changed something on
> your system).
>
> However, a ticket needs min. one article. If there is no article,
> then you have a problem. You need to delete this "empty" tickets
> from the database:
>
> mysql> DELETE FROM ticket WHERE id = 815;
>
> After that the "empty" ticket with id 815 is removed.
This morning I have 35 empty tickets. What causes this to happen?
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
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