Hi Matthias,
On Fri, Aug 27, 2004 at 12:57:33PM +0200, Matthias Eichler wrote:
> I've just entered all the customerdata from our groupware
> database into the LDAP directory.
> The entries went into the LDAP as UTF8 converted strings.
>
> Now the CustomerUser function works for searching etc.,
> BUT all german Umlaute are not displayed correctly by
> OTRS.
> All other applications that can read this LDAP directory
> display the data in the correct way, so I think it must
> be an OTRS bug.
>
> Any comments?
It depends on the application charset. OTRS also can work/display
LDAP UTF8 converted strings correctly.
Solutions:
a) Let OTRS work in UTF-8 charset (then you also need a utf-8 able
database, e. g. MySQL 4.1 or higher)
b) Convert UTF-8 to e. g. iso-8859-1 which config settings in CustomerUser
config object:
[...]
$Self->{CustomerUser} = {
Name => 'LDAP Backend',
[...]
Params => {
# ldap host
Host => 'ldap.example.com',
# ldap base dn
BaseDN => 'ou=seas,o=csuh',
# search scope (one|sub)
# if your frontend is e. g. iso-8859-1 and the charset of your
# ldap server is utf-8, use this options (if not, ignore it)
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
},
[...]
[...]
Anyway, if you need business support to get fast and phone help, contact
((otrs.de)).
> Matthias
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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