Re-opening is something that you may want to think about a bit since in some respects it may reflect a support-quality issue that you perhaps want to keep track of.
So perhaps re-openings should be tagged in some way so that you can take a look at any kind of pattern or trend.
Matthew
From: Jorick Astrego <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Subject: [otrs] Is it possible to re-open closed tickets Date: Wed, 5 May 2004 12:30:49 +0200
We have some tickets that were closed but after a couple of days there some issues came up. I would like to re-open the tickets and finish them correctly.
Regards,
Jorick Astrego IBM Certified System Administrator - Lotus Notes and Domino
Quality On-Line� Hengelosestraat 501 P.O. Box 1414 NL-7500 BK Enschede the Netherlands Phone +31 53 4809090 Fax +31 53 4342040 Internet http://www.qualityonline.nl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
_________________________________________________________________
Search the Net from any Web page - get MSN Toolbar! http://toolbar.msn.co.za?DI=1054&XAPID=2083
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
