Hi, we are planning to utilize Generic-Agent to change some properties of old tickets in a queue. The documentation illustrates the procedures for this in an example in section 14.2, "TicketCreateTimeOlderMinutes => 60" etc. The value of this parameter will of course quite large for very old tickets.
Questions: What is the maximum allowed value for this parameter? Is it possible to use other intervals than minutes, such as "TicketCreateTimeOlderDays"? Best regards -- Mats Sj�berg mailto:[EMAIL PROTECTED] <http://www.rivermen.se> _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
