On Tuesday, May 04, 2004 10:22 PM
Andrew Ferris <[EMAIL PROTECTED]> wrote:
> Is there a way in
> OTRS to have a more complex Admins queue structure map back to a
> simpler Customer one so that the Customers can still keep track of
> their tickets, but can only create tickets to the main Customer
> queues? Or does anyone have a better configuration? Thank you in
> advance for any replies and as an aside, I'm quite happy with OTRS.
You may want to play with these settings, coming from
Config/Defaults.pm, going to Config.pm:
# CustomerPanelSelectionType
# (To: seection type. Queue => show all queues, SystemAddress =>
show all system
# addresses;) [Queue|SystemAddress]
$Self->{CustomerPanelSelectionType} = 'Queue';
# $Self->{CustomerPanelSelectionType} = 'SystemAddress';
# CustomerPanelSelectionString
# (String for To: selection.)
# use this for CustomerPanelSelectionType = Queue
# $Self->{CustomerPanelSelectionString} = 'Queue: <Queue> -
<QueueComment>';
$Self->{CustomerPanelSelectionString} = '<Queue>';
# use this for CustomerPanelSelectionType = SystemAddress
# $Self->{CustomerPanelSelectionString} = '<Realname> <<Email>> -
Queue: <Queue> - <QueueComment>';
# CustomerPanelOwnSelection
# (If this is in use, "just this selection is valid" for the
CustomMessage.)
# $Self->{CustomerPanelOwnSelection} = {
# # QueueID => String
# '1' => 'First Queue!',
# '2' => 'Second Queue!',
# };
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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