Hi Mike,
Sorry for the late answer...I only got around to answer this.
Actually the subject is a bit confusing. The function I added is only for
"creating" tickets, but has nothing to do with the merge. The code for the
creation of new tickets has been posted on the mailing list somewhere on
July. For the "merge" I'm waiting for an "official" solution.
Best,
Gilles
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Mike Witkowski <[EMAIL PROTECTED]>
Sent by: [EMAIL PROTECTED]
07/29/2003 13:22
Please respond to otrs
To: [EMAIL PROTECTED]
cc:
Subject: Re: [otrs] Creating new tickets and merging tickets
Gentlemen:
I would also be very interested in the ticket merge
functionality.
If you could point me to your modules I would greatly appreciate it.
Michael Witkowski
Paul wrote:
Hi Gilles,
I'd be very interested in seeing the changes you've made. I'm about to
embark on adding the same features to our installation and would
appreciate
any help getting the ball rolling.
Best wishes,
Paul
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of
Sent: Friday, June 27, 2003 1:56 AM
To: [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]
Subject: Re: [otrs] Creating new tickets and merging tickets
Hi Brian,
I've finished a quick'n'dirty implementation of that
function. Although I
doubt that this would be a starting point for actual OTRS
code, it works
(with some sideeffects due to my lack of understanding of the guts of
OTRS). But as a Module it is easy to put in place and there
should not be
any major issues with updates along the 1.1 path, or the
correct working
of OTRS in that matter.
If there is interest I'll put a small install doc together
with the files
and post it here...
Best,
Gilles
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