I'm using the forward facility to "forward" tickets to 3rd parties. I expect them to later on simply reply to the email sent with a "problem solved". Then I close the ticket.
But instead of sending a email to the original customer (stating the change to closed), otrs sends a email to the 3rd partie. Is this the intended behavior ? Or am I misusing the forward/followup ? Thanks for your time, Duarte _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
