Yes, this is what I meant. Sorry for the confusion: ==================== Auto-notification-email to the customer (with the phone number of the new agent) if the owner/agent of the ticket has changed? ====================
Cheers, Jake -----Original Message----- From: Martin Edenhofer [mailto:[EMAIL PROTECTED] Sent: Monday, March 24, 2003 10:25 AM To: [EMAIL PROTECTED] Subject: Re: [otrs] Feature Requests Hi Jake, On Mon, Mar 24, 2003 at 08:39:38AM -0500, Covert, Jake wrote: > A few feature requests that might help along with the next version: > [...] > 2) My technicians would like individual automated replies to messages > assigned to them. Mainly so that their phone number can be sent out. I > [...] What do you mean with "automated replies"? Auto-notification-email to the customer (with the phone number of the new agent) if the owner/agent of the ticket has changed? > figure this can be done in two possible ways. The first way seem is the > easiest, but less flexible: > > a) Create a tech_phone_number variable in the system and then I can update > the standard signature line to just add that in to all of our emails. > > b) Create a Auto Responses <--> Tech Lead mapping. I like this one a lot. > This would allow a nice email to go our to the customer notifying them to > who their ticket was assigned to and what that Tech's specific contact > information is. > > 3) Add some delete capabilities to the interface. I've noticed that the > following areas in the interface do not have any delete capabilities: > > a) Queues > b) Signatures > c) Responses > d) Email Addresses > e) Auto-Responses > f) Responses > g) Attachments A real "delete" from the database is on the todo-list. It's a problem because of the database id references. But we work on it. Anyway, currently have the possibility to set the record to 'invalid'. -=> Then the record is not used in the agent- or customer interface. > Jake Covert Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
