Hi Martin/List,
Works like a charm!
It just keeps getting better and better :)
Btw., is there a list of the filter options I can use in a GenericAgent
job? States, Qeue, Lock, etc. What about subject, from, to headers in
the mail?
- Mark
On Tue, 18 Feb 2003 22:47:39 +0100
Martin Edenhofer <[EMAIL PROTECTED]> wrote:
> Hi Mark,
>
> On Tue, Feb 18, 2003 at 09:14:54AM +0100, Mark N. wrote:
>
> > Would it be possible to make a button/link (next to the Lock, Zoom,
> > Close, etc. buttons) in the Queue view, that would move a ticket to the
> > Junk queue (or maybe delete it)? We get a lot of spam in some of our
> > queues and it takes time to close all those tickets :(
> >
> > Any better ideas?
>
> Yes, you could do this:
>
> a) add a delete queue (and memorize the queue_id)
>
> b) add a "delete" link to the dtl-template, e. g.
>Kernel/Output/HTML/Standard/TicketView.dtl
> [...]
> <a
>href="$Env{"Baselink"}Action=AgentMove&TicketID=$Data{"TicketID"}&DestQueueID=1"
>onmouseover="window.status='$Text{"Zoom"}'; return true;"
>onmouseout="window.status='';">$Text{"Delete"}</a> -
> [...]
>
> replace the DestQueueID=x param with your delete queue_id
>
> c) Let do the delete (or maybe just a simple close) jobs the GenericAgent.pl every
> 20 minutes
>(http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/generic-agent.html)
>
> -=> Then you need just one click for spam tickets! ,-)
>
> > Mark Nellemann
> > Happy OTRS User
>
> :))
>
> Martin
>
> --
> Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
> --
> "Security is a process, not a product." - Bruce Schneier
>
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