Hello,
If suppose I have three levels 1,2,3 . If a client raises a ticket
that is assigned to level1 and escalation time is 1 hour, If the say that
the concerned person did not attend to the issue and the escalation time has
exceeded then how can the ticket be automatically escalated to the next
level?
I know that we can do it manually but is there a provision to escalate the
issue automatically to the next level and even then if it is not responded
then escalated to the next level? How can we achieve this???
Please help! Thanks in advance!!
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