Hallo Liste,

ich habe hier ein Phänomen dem ich nicht ganz auf die Schliche komme.

Ich habe zusätzliche Felder in der Datenbank angelegt gemäß dieser
Anleitung:
http://doc.otrs.org/3.1/en/html/customer-user-backend.html

Das hat auch funktioniert.
Dann synce ich meine LDAP Daten in die DB mit sync_ldap2db.pl

funktioniert auch.

Aber die Kundendaten werden mir nur angezeigt wenn ich einen "Fehler" in
die Config.pm einbaue.
Als wir die Daten noch nicht gesynct haben haben wir 5 ADs abgefragt.
Also ind er Config.pm dann:
*$Self->{CustomerUser1} = {
$Self->{CustomerUser2} = {
$Self->{CustomerUser3} = {
usw.*

das hatte ich dann versehnetlich in meine aktuelle Config.pm übernommen und
die Kundendaten aus der DB zu lesen. Testweise nur mit einer Firma (einem
AD)
Also Authetifizierung immer noch gegen LDAP und dann "fälschlicherweise"
auch *$Self->{CustomerUser1} = {* in die* customer database backend and
settings* geschrieben.

Dann werden mir die Kunden auch um Kundenbereich angezeigt, alleridings
ohne die zusätzlichen angelegten Felder.
Wenn ich es richtig mache also *$Self->{CustomerUser} = {... *werden mir
die zusätzlichen Felder angezeigt aber keine Kunden mehr.

Anbei zwei versionen meiner Config.pm
Also wenn ich eine *1* hinzufüge habe ich die zusätzlcihen Felder im
Kundenbereich aber keine Kunden wenn ich sie weg lasse habe ich Kunden aber
die Felder nicht:-)

Mir sind die Ideen ausgegangen woran das liegen kann.

Hat jemand eine Idee?


Boris
# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2010 OTRS AG, http://otrs.org/
# --
# $Id: Config.pm.dist,v 1.23 2010/01/13 22:25:00 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
#  Note:
#
#  -->> OTRS does have a lot of config settings. For more settings
#       (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,
#       LDAP, PostMaster, Session, Preferences, ...) see
#       Kernel/Config/Defaults.pm and copy your wanted lines into "this"
#       config file. This file will not be changed on update!
#
# --

package Kernel::Config;

sub Load {
    my $Self = shift;
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #         Start of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #

    # ---------------------------------------------------- #
    # database settings                                    #
    # ---------------------------------------------------- #
    # DatabaseHost
    # (The database host.)
    $Self->{'DatabaseHost'} = 'localhost';
    # Database
    # (The database name.)
    $Self->{'Database'} = 'otrs';
    # DatabaseUser
    # (The database user.)
    $Self->{'DatabaseUser'} = 'otrs';
    # DatabasePw
    # (The password of database user. You also can use bin/otrs.CryptPassword.pl
    # for crypted passwords.)
    $Self->{'DatabasePw'} = 'hot';
    # DatabaseDSN
    # (The database DSN for MySQL ==> more: "man DBD::mysql")
    $Self->{DatabaseDSN} = 
"DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

    # (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
    # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
    # if you want to use a tcpip connection
#    $Self->{DatabaseDSN} = 
"DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

    # ---------------------------------------------------- #
    # fs root directory
    # ---------------------------------------------------- #
    $Self->{Home} = '/opt/otrs';

    # ---------------------------------------------------- #
    # insert your own config settings "here"               #
    # config settings taken from Kernel/Config/Defaults.pm #
    # ---------------------------------------------------- #
    # $Self->{SessionUseCookie} = 0;
    # $Self->{CheckMXRecord} = 0;

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$
    $Self->{'DefaultCharset'} = 'utf-8';




################################################################################################################################
                                                                
#----------------------------------------------------------#
                                                                #               
                                           #
                                                                #               
    Company Tickets                        #
                                                                #             
in der customer.pl ausblenden                #
                                                                #               
                                           #
                                                                
#----------------------------------------------------------#
        
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverview'} =  {
  'NavBar' => [
    {
      'Prio' => '110',
      'Block' => '',
      'Image' => 'ticket.png',
      'NavBar' => '',
      'Type' => '',
      'AccessKey' => 'm',
      'Description' => 'MyTickets',
      'Name' => 'MyTickets',
      'Link' => 'Action=CustomerTicketOverview&Type=MyTickets'
    },
  ],
  'NavBarName' => 'Ticket',
  'Description' => 'Overview of customer tickets',
  'Title' => 'Overview'
};

################################################################################################################################
################################################################################################################################

################################################################################################################################
                                                                
#----------------------------------------------------------#
                                                                #               
                                           #
                                                                #               
          Sprachen                         #
                                                                #               
                                           #
                                                                
#----------------------------------------------------------#
  # used languages
    # (short name = long name and file)
    $Self->{DefaultUsedLanguages} = {

        de      => 'Deutsch',
        koe     => 'Kölsch',
        en      => 'English (United States)',
        en_GB   => 'English (United Kingdom)',          

    };
################################################################################################################################
################################################################################################################################

################################################################################################################################
                                                                
#----------------------------------------------------------#
                                                                #               
                                           #
                                                                #               
    Ticket- Prioritäten                    #
                                                                #               
                                           #
                                                                
#----------------------------------------------------------#
                                                                
        # PostmasterDefaultPriority
        # (The default priority of new tickets.) [default: '5 nicht definiert']
        $Self->{'PostmasterDefaultPriority'} = '5 nicht definiert';
       
        # Ticket::Frontend::EmailPriority
        # default priority for email tickets [default: '5 nicht definiert']
        $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Priority'} = '5 nicht 
definiert';
       
        # default phone priority [default: 3 normal]
        $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Priority'} = '5 nicht 
definiert';
       
        # CustomerDefaultPriority
        # (default priority of new customer tickets)
        $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} 
= '5 nicht definiert';
       
################################################################################################################################
################################################################################################################################
        


#--------------------------------------------------------------------------------------------
#                                            firma                              
          #
#--------------------------------------------------------------------------------------------
#--------------------------------------------------------------------------------------------
#                                   Agenten Authentifizeirung                   
            #
#--------------------------------------------------------------------------------------------
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'dc.firma.local'; 
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=firma,dc=local';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = '[email protected]';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'Passwort123';
#--------------------------------------------------------------------------------------------
#                                  Kunden Authentifizeirung                     
            #
#--------------------------------------------------------------------------------------------
  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
  $Self->{'Customer::AuthModule::LDAP::Host'} = 'dc.firma.local';
  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=firma, DC=local';
  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = '[email protected]';
  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Passwort123';

#--------------------------------------------------------------------------------------------
 
#                                     Kundendaten                               
            #
#--------------------------------------------------------------------------------------------

 
#--------------------------------------------------------------------------------------------
# CustomerUser (customer database backend and settings)
$Self->{CustomerUser} = {
    Name => 'Database Datasource',
    Module => 'Kernel::System::CustomerUser::DB',
    Params => {
        # if you want to use an external database, add the required settings
#            DSN => 'DBI:odbc:yourdsn',
#            DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
#            User => '',
#            Password => '',
            Table => 'customer_user',
            # if your frontend is unicode and the charset of your
            # customer database server is iso-8859-1, use these options.
#           SourceCharset => 'iso-8859-1',
#           DestCharset => 'utf-8',

            # CaseSensitive will control if the SQL statements need LOWER()
            #   function calls to work case insensitively. Setting this to
            #   1 will improve performance dramatically on large databases.
            CaseSensitive => 0,
        },
# customer unique id
CustomerKey => 'login',

# customer #
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
    CustomerUserListFields => ['first_name', 'last_name', 'email'],
    CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['email'],
    CustomerUserNameFields => ['title','first_name','last_name'],
    CustomerUserEmailUniqCheck => 1,
#    # show not own tickets in customer panel, CompanyTickets
#    CustomerUserExcludePrimaryCustomerID => 0,
#    # generate auto logins
#    AutoLoginCreation => 0,
#    AutoLoginCreationPrefix => 'auto',
#    # admin can change customer preferences
#    AdminSetPreferences => 1,
#    # cache time to live in sec. - cache any database queries
#    CacheTTL => 0,
#    # just a read only source
#    ReadOnly => 1,
    Map => [
        # note: Login, Email and CustomerID needed!
        # var, frontend, storage, shown (1=always,2=lite), required, 
storage-type, http-link, readonly, http-link-target
        [ 'UserTitle',      'Title',      'title',      1, 0, 'var', '', 0 ],
        [ 'UserFirstname',  'Firstname',  'first_name', 1, 1, 'var', '', 0 ],
        [ 'UserLastname',   'Lastname',   'last_name',  1, 1, 'var', '', 0 ],
        [ 'UserLogin',      'Username',   'login',      1, 1, 'var', '', 0 ],
        [ 'UserPassword',   'Password',   'pw',         0, 0, 'var', '', 0 ],
        [ 'UserEmail',      'Email',      'email',      1, 1, 'var', '', 0 ],
        [ 'Firma',            'Firma',           'company',      1, 0, 'var', 
'', 0],
        [ 'Abteilung',        'Abteilung',       'department',   1, 0, 'var', 
'', 0 ],
        [ 'Vorgesetzter',     'Vorgesetzter',    'manager',      1, 0, 'var', 
'', 0 ],
        [ 'Buero',            'Buero',           'physicalDeliveryOfficeName', 
1, 0, 'var', '', 0 ],
#        [ 'UserEmail',      'Email', 'email',           1, 1, 'var', 
'$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}',
 0 ],
        [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 0, 'var', '', 0 ],

#        [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 
],
        [ 'UserPhone',        'Phone',       'phone',        1, 0, 'var', '', 0 
],
        [ 'UserFax',          'Fax',         'fax',          1, 0, 'var', '', 0 
],
        [ 'UserMobile',       'Mobile',      'mobile',       1, 0, 'var', '', 0 
],
        [ 'UserStreet',       'Street',      'street',       1, 0, 'var', '', 0 
],
        [ 'UserZip',          'Zip',         'zip',          1, 0, 'var', '', 0 
],
        [ 'UserCity',         'City',        'city',         1, 0, 'var', '', 0 
],
        [ 'UserCountry',      'Country',     'country',      1, 0, 'var', '', 0 
],
        [ 'UserComment',      'Comment',     'comments',     1, 0, 'var', '', 0 
],
        [ 'ValidID',          'Valid',       'valid_id',     0, 1, 'int', '', 0 
],






    ],
    # default selections
#    Selections => {
#        UserTitle => {
#            'Mr.' => 'Herr',
#            'Mrs.' => 'Frau',
#        },
#    },
};
 
 

 
#--------------------------------------------------------------------------------------------
 #                                      firma Ende                              
           #
 
#--------------------------------------------------------------------------------------------
 
 
 
#       [ 'Firma',            'Firma',           'company',      1, 0, 'var', 
'', 0],
#       [ 'Abteilung',        'Abteilung',       'department',   1, 0, 'var', 
'', 0 ],
#       [ 'Vorgesetzter',     'Vorgesetzter',    'manager',      1, 0, 'var', 
'', 0 ],
#       [ 'Buero',            'Buero',           'physicalDeliveryOfficeName', 
1, 0, 'var', '', 0 ],


 

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #           End of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #
use strict;
use warnings;

use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.23 $)[1];

use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');

# -----------------------------------------------------#

1;
# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2010 OTRS AG, http://otrs.org/
# --
# $Id: Config.pm.dist,v 1.23 2010/01/13 22:25:00 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
#  Note:
#
#  -->> OTRS does have a lot of config settings. For more settings
#       (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,
#       LDAP, PostMaster, Session, Preferences, ...) see
#       Kernel/Config/Defaults.pm and copy your wanted lines into "this"
#       config file. This file will not be changed on update!
#
# --

package Kernel::Config;

sub Load {
    my $Self = shift;
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #         Start of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #

    # ---------------------------------------------------- #
    # database settings                                    #
    # ---------------------------------------------------- #
    # DatabaseHost
    # (The database host.)
    $Self->{'DatabaseHost'} = 'localhost';
    # Database
    # (The database name.)
    $Self->{'Database'} = 'otrs';
    # DatabaseUser
    # (The database user.)
    $Self->{'DatabaseUser'} = 'otrs';
    # DatabasePw
    # (The password of database user. You also can use bin/otrs.CryptPassword.pl
    # for crypted passwords.)
    $Self->{'DatabasePw'} = 'hot';
    # DatabaseDSN
    # (The database DSN for MySQL ==> more: "man DBD::mysql")
    $Self->{DatabaseDSN} = 
"DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

    # (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
    # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
    # if you want to use a tcpip connection
#    $Self->{DatabaseDSN} = 
"DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

    # ---------------------------------------------------- #
    # fs root directory
    # ---------------------------------------------------- #
    $Self->{Home} = '/opt/otrs';

    # ---------------------------------------------------- #
    # insert your own config settings "here"               #
    # config settings taken from Kernel/Config/Defaults.pm #
    # ---------------------------------------------------- #
    # $Self->{SessionUseCookie} = 0;
    # $Self->{CheckMXRecord} = 0;

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$
    $Self->{'DefaultCharset'} = 'utf-8';




################################################################################################################################
                                                                
#----------------------------------------------------------#
                                                                #               
                                           #
                                                                #               
    Company Tickets                        #
                                                                #             
in der customer.pl ausblenden                #
                                                                #               
                                           #
                                                                
#----------------------------------------------------------#
        
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverview'} =  {
  'NavBar' => [
    {
      'Prio' => '110',
      'Block' => '',
      'Image' => 'ticket.png',
      'NavBar' => '',
      'Type' => '',
      'AccessKey' => 'm',
      'Description' => 'MyTickets',
      'Name' => 'MyTickets',
      'Link' => 'Action=CustomerTicketOverview&Type=MyTickets'
    },
  ],
  'NavBarName' => 'Ticket',
  'Description' => 'Overview of customer tickets',
  'Title' => 'Overview'
};

################################################################################################################################
################################################################################################################################

################################################################################################################################
                                                                
#----------------------------------------------------------#
                                                                #               
                                           #
                                                                #               
          Sprachen                         #
                                                                #               
                                           #
                                                                
#----------------------------------------------------------#
  # used languages
    # (short name = long name and file)
    $Self->{DefaultUsedLanguages} = {

        de      => 'Deutsch',
        koe     => 'Kölsch',
        en      => 'English (United States)',
        en_GB   => 'English (United Kingdom)',          

    };
################################################################################################################################
################################################################################################################################

################################################################################################################################
                                                                
#----------------------------------------------------------#
                                                                #               
                                           #
                                                                #               
    Ticket- Prioritäten                    #
                                                                #               
                                           #
                                                                
#----------------------------------------------------------#
                                                                
        # PostmasterDefaultPriority
        # (The default priority of new tickets.) [default: '5 nicht definiert']
        $Self->{'PostmasterDefaultPriority'} = '5 nicht definiert';
       
        # Ticket::Frontend::EmailPriority
        # default priority for email tickets [default: '5 nicht definiert']
        $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Priority'} = '5 nicht 
definiert';
       
        # default phone priority [default: 3 normal]
        $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Priority'} = '5 nicht 
definiert';
       
        # CustomerDefaultPriority
        # (default priority of new customer tickets)
        $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} 
= '5 nicht definiert';
       
################################################################################################################################
################################################################################################################################
        


#--------------------------------------------------------------------------------------------
#                                            firma                              
          #
#--------------------------------------------------------------------------------------------
#--------------------------------------------------------------------------------------------
#                                   Agenten Authentifizeirung                   
            #
#--------------------------------------------------------------------------------------------
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'dc.firma.local'; 
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=firma,dc=local';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = '[email protected]';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'Passwort123';
#--------------------------------------------------------------------------------------------
#                                  Kunden Authentifizeirung                     
            #
#--------------------------------------------------------------------------------------------
  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
  $Self->{'Customer::AuthModule::LDAP::Host'} = 'dc.firma.local';
  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=firma, DC=local';
  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = '[email protected]';
  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Passwort123';

#--------------------------------------------------------------------------------------------
 
#                                     Kundendaten                               
            #
#--------------------------------------------------------------------------------------------

 
#--------------------------------------------------------------------------------------------
# CustomerUser (customer database backend and settings)
$Self->{CustomerUser1} = {
    Name => 'Database Datasource',
    Module => 'Kernel::System::CustomerUser::DB',
    Params => {
        # if you want to use an external database, add the required settings
#            DSN => 'DBI:odbc:yourdsn',
#            DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
#            User => '',
#            Password => '',
            Table => 'customer_user',
            # if your frontend is unicode and the charset of your
            # customer database server is iso-8859-1, use these options.
#           SourceCharset => 'iso-8859-1',
#           DestCharset => 'utf-8',

            # CaseSensitive will control if the SQL statements need LOWER()
            #   function calls to work case insensitively. Setting this to
            #   1 will improve performance dramatically on large databases.
            CaseSensitive => 0,
        },
# customer unique id
CustomerKey => 'login',

# customer #
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
    CustomerUserListFields => ['first_name', 'last_name', 'email'],
    CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['email'],
    CustomerUserNameFields => ['title','first_name','last_name'],
    CustomerUserEmailUniqCheck => 1,
#    # show not own tickets in customer panel, CompanyTickets
#    CustomerUserExcludePrimaryCustomerID => 0,
#    # generate auto logins
#    AutoLoginCreation => 0,
#    AutoLoginCreationPrefix => 'auto',
#    # admin can change customer preferences
#    AdminSetPreferences => 1,
#    # cache time to live in sec. - cache any database queries
#    CacheTTL => 0,
#    # just a read only source
#    ReadOnly => 1,
    Map => [
        # note: Login, Email and CustomerID needed!
        # var, frontend, storage, shown (1=always,2=lite), required, 
storage-type, http-link, readonly, http-link-target
        [ 'UserTitle',      'Title',      'title',      1, 0, 'var', '', 0 ],
        [ 'UserFirstname',  'Firstname',  'first_name', 1, 1, 'var', '', 0 ],
        [ 'UserLastname',   'Lastname',   'last_name',  1, 1, 'var', '', 0 ],
        [ 'UserLogin',      'Username',   'login',      1, 1, 'var', '', 0 ],
        [ 'UserPassword',   'Password',   'pw',         0, 0, 'var', '', 0 ],
        [ 'UserEmail',      'Email',      'email',      1, 1, 'var', '', 0 ],
        [ 'Firma',            'Firma',           'company',      1, 0, 'var', 
'', 0],
        [ 'Abteilung',        'Abteilung',       'department',   1, 0, 'var', 
'', 0 ],
        [ 'Vorgesetzter',     'Vorgesetzter',    'manager',      1, 0, 'var', 
'', 0 ],
        [ 'Buero',            'Buero',           'physicalDeliveryOfficeName', 
1, 0, 'var', '', 0 ],
#        [ 'UserEmail',      'Email', 'email',           1, 1, 'var', 
'$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}',
 0 ],
        [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 0, 'var', '', 0 ],

#        [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 
],
        [ 'UserPhone',        'Phone',       'phone',        1, 0, 'var', '', 0 
],
        [ 'UserFax',          'Fax',         'fax',          1, 0, 'var', '', 0 
],
        [ 'UserMobile',       'Mobile',      'mobile',       1, 0, 'var', '', 0 
],
        [ 'UserStreet',       'Street',      'street',       1, 0, 'var', '', 0 
],
        [ 'UserZip',          'Zip',         'zip',          1, 0, 'var', '', 0 
],
        [ 'UserCity',         'City',        'city',         1, 0, 'var', '', 0 
],
        [ 'UserCountry',      'Country',     'country',      1, 0, 'var', '', 0 
],
        [ 'UserComment',      'Comment',     'comments',     1, 0, 'var', '', 0 
],
        [ 'ValidID',          'Valid',       'valid_id',     0, 1, 'int', '', 0 
],






    ],
    # default selections
#    Selections => {
#        UserTitle => {
#            'Mr.' => 'Herr',
#            'Mrs.' => 'Frau',
#        },
#    },
};
 
 

 
#--------------------------------------------------------------------------------------------
 #                                      firma Ende                              
           #
 
#--------------------------------------------------------------------------------------------
 
 
 
#       [ 'Firma',            'Firma',           'company',      1, 0, 'var', 
'', 0],
#       [ 'Abteilung',        'Abteilung',       'department',   1, 0, 'var', 
'', 0 ],
#       [ 'Vorgesetzter',     'Vorgesetzter',    'manager',      1, 0, 'var', 
'', 0 ],
#       [ 'Buero',            'Buero',           'physicalDeliveryOfficeName', 
1, 0, 'var', '', 0 ],


 

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #           End of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #
use strict;
use warnings;

use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.23 $)[1];

use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');

# -----------------------------------------------------#

1;
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